Effective Date: September 29, 2026
Last Updated: September 29, 2026
At Rameshwaram Marble, we take immense pride in crafting exquisite marble handicrafts, statues, architectural elements, and stone inlay artwork. Because natural stone products are heavy, fragile, and valuable, we employ specialized packaging, fumigated export crating, and reliable freight logistics to ensure your order arrives safely.
This policy outlines our shipping procedures, delivery timeframes, transit protocols, and cancellation rules.
1. Quick Summary
| Category | Policy Details |
| Packaging | Export-grade fumigated wooden crates with high-density shock-absorbing foam. |
| Delivery Type | Standard Freight Curbside / Port-to-Port (Unloading at site is client responsibility). |
| Domestic Delivery (India) | 7 to 14 business days after dispatch. |
| International Freight | Air Freight: 7–12 days | Sea Freight: 30–60 days (depending on destination). |
| Cancellation (Ready-Stock) | 100% refund if canceled prior to dispatch. |
| Cancellation (Custom Work) | 100% refund within 24 hours; non-refundable deposit once stone selection/carving begins. |
2. Packaging & Shipping Methods
A. Protective Crating
To protect delicate carvings and high-tonnage marble items:
- All items are wrapped in protective plastic film, cushioned with high-density foam or bubble wrap, and secured inside heavy-duty wooden crates.
- For international exports, all wooden crating undergoes ISPM-15 compliant heat treatment and fumigation.
B. Delivery Scope & Unloading
- Curbside / Ground Level Delivery: Transport vehicles will deliver crates to the nearest accessible curbside, driveway, or loading bay of your specified delivery address.
- Unloading Responsibility: Due to the weight of natural marble, offloading crates from the freight vehicle requires appropriate equipment (such as a forklift, crane, or manual labor), which must be arranged by the client/consignee at the delivery site.
3. Delivery Timeframes & Estimated Costs
Transit times begin after the item has been carved, quality-checked, and packaged.
Domestic Shipments (India)
- Processing / Dispatch Time: Ready-stock items ship within 2 to 4 business days. Custom orders ship upon completion and final client approval.
- Transit Time: 7 to 14 business days via surface freight or courier partners.
- Shipping Charges: Calculated at checkout or provided in your formal quote based on destination pin code and volumetric crate weight.
International Export Shipments
We ship globally to North America, Europe, the Middle East, Australia, and Asia-Pacific.
- Air Freight (Express/Small-to-Medium Crates): 7 to 12 business days.
- Sea Freight (Heavy Sculptures / Architectural Columns / Large Orders): 30 to 60 days.
- Customs, Duties & Import Taxes: International orders are shipped under standard Incoterms (e.g., FOB, CIF, or DAP). Recipients are responsible for any import tariffs, destination port handling fees, or local customs clearance duties assessed by their country.
4. Order Tracking & Transit Damage Protocol
A. Order Tracking
Once your shipment leaves our facility in Udaipur, Rajasthan, you will receive a dispatch confirmation via Email/WhatsApp containing the shipping bill, carrier details, and tracking number.
B. Inspecting Delivery & Reporting Transit Damage
Because marble is fragile, strict receipt protocols apply:
- Outer Crate Inspection: Before signing the delivery driver’s Proof of Delivery (POD) slip, inspect the external wooden crate for severe cracks, breaks, or impact marks.
- Note Damage on POD: If visible external damage exists, write “Crate Damaged / Subject to Internal Inspection” on the delivery slip before signing.
- Unboxing & Notification Window: Record a brief unboxing video while opening the crate. Any breakage or internal transit damage must be reported to us within 48 hours with photos/videos at info@rmarbles.com or +91 9799268422. Verified transit damage will be covered by transit insurance for immediate repair, replacement, or refund.
5. Cancellation Policy
A. Ready-Stock Orders
- Before Dispatch: You may cancel your order for standard ready-stock items anytime before the shipment leaves our facility for a 100% full refund.
- After Dispatch: If an order has already been picked up by the logistics carrier, it cannot be canceled. You may process a return upon delivery in accordance with our [Refund and Return Policy].
B. Custom & Made-to-Order Carvings
Bespoke sculptures, custom dimensions, temple architectures, and personalized stone inlays require raw material selection and artisan allocation:
- Within 24 Hours of Order: You may cancel custom orders within 24 hours of placing them for a 100% full refund of your deposit.
- After 24 Hours / Carving Commenced: Once raw marble blocks are cut or carving has commenced, the initial 50% deposit is non-refundable as it covers material costs and labor.
- Post-Completion: Custom products approved via final photos/videos prior to packing cannot be canceled or refunded.
6. Address Changes & Failed Deliveries
- Address Modifications: You can update your delivery address free of charge before the order is dispatched. Address changes requested after dispatch may incur carrier re-consignment fees.
- Failed Delivery / Incorrect Address: If a delivery fails due to an incorrect address provided by the client, unreachable phone numbers, or failure to arrange offloading equipment, any re-delivery fees or warehouse storage costs charged by the freight company will be billed to the buyer.
7. Contact Us
For shipping updates, address modifications, or order cancellations, please reach out to our team:
- Business Legal Name: Rameshwaram Marble
- Emails: info@rmarbles.com | rameshwarammarble@gmail.com
- Phone / WhatsApp: +91 9799268422
- Studio / Workshop Location: Udaipur, Rajasthan, India