Effective Date: September 29, 2026
Last Updated: September 29, 2026
At Rameshwaram Marble, every piece of marble handicraft, custom sculpture, and stone artwork is carved with dedication and packed with extreme care. Due to the heavy nature, fragility, and bespoke craft of natural stone products, our refund and return terms are specifically designed to protect both parties.
Please review our policy below before making a purchase or placing a custom carving order.
1. Quick Summary of Terms
| Category | Policy / Eligibility |
|---|---|
| Ready-Stock Items | Eligible for return/exchange within 7 days of delivery (Buyer pays return shipping). |
| Custom / Made-to-Order Items | Non-returnable & non-refundable once carving starts (unless damaged in transit). |
| Transit Damage Claims | Must be reported within 48 hours of delivery with unboxing video/photos. |
| Natural Stone Variations | Color, veining, and hand-carving differences are natural traits, not defects. |
2. Transit Damage & Defective Deliveries
All heavy marble crates leave our studio with multi-layer protective packaging and transit insurance. However, if damage occurs during shipping:
A. Immediate Action Required at Delivery
- Inspect Outer Crate: Before signing the delivery slip (Proof of Delivery), check the wooden crate for signs of drop impact or breakage.
- Note Damage on Receipt: If visible outer damage exists, write “Crate Damaged / Pending Internal Inspection” on the carrier’s physical or digital receipt.
- Record Unboxing: Take clear photographs and record a continuous unboxing video while removing the protective wooden crate and foam padding.
B. Reporting Window
- You must notify us within 48 hours of receiving the order by emailing info@rmarbles.com or rameshwarammarble@gmail.com or contacting us via WhatsApp at +91 9799268422.
- Include your Order Number, photos/video of the outer crate, and clear close-ups of the broken/damaged marble areas.
C. Resolution for Damaged Items
Upon verifying the transit damage:
- Replacement: We will immediately initiate a priority replacement or repair of the damaged piece at no extra charge.
- Full Refund: If a replacement piece cannot be produced within a reasonable timeframe, we will issue a 100% refund including shipping costs.
3. Ready-Stock Return Policy
If you purchase an in-stock, non-custom handicraft and wish to return or exchange it for personal reasons:
- Return Window: You must request a return within 7 calendar days of delivery.
- Condition: The item must be unused, in pristine condition, and packed securely inside its original export-grade packaging and wooden crating.
- Return Shipping Costs: The buyer is responsible for all return freight charges, customs fees (for international returns), and transit insurance back to our factory in Udaipur, India.
- Restocking Fee: Returns may be subject to a 10% inspection and repackaging fee deducted from the final refund amount.
4. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
- Custom & Made-to-Order Products: Custom statues, tailored temple architectures, personalized stone inlays, or items carved to custom dimensions.
- Natural Stone & Handcrafted Characteristics: Natural color veining, subtle shade shifts, micro-pits, or minor carving variances (within ±5%) natural to hand-carved stone.
- Clearance / Sale Items: Items purchased from clearance or discounted “as-is” inventory sales.
- Improperly Installed / Modified Items: Products damaged due to improper installation, harsh chemical cleaners, or site-mishandling by third-party contractors.
5. Order Cancellations
- Ready-Stock Orders: Can be canceled for a full refund anytime before the shipment leaves our facility. Once dispatched, standard return policies apply.
- Custom Carving Orders:
- Before Stone Selection/Carving: If canceled within 24 hours of placing the order, a full refund of your deposit will be issued.
- After Carving Has Started: The 50% initial advance deposit is non-refundable as it covers raw marble block procurement and artisan labor.
6. How Refunds Are Processed
Once a returned ready-stock item or damaged item claim is received and inspected at our workshop:
- Approval Notification: We will notify you via email/WhatsApp regarding the approval status of your refund.
- Refund Method: Approved refunds will be credited back to your original payment method (Bank Account, UPI, Credit Card, or Wire Transfer).
- Processing Time: Standard refunds take 5 to 7 business days to reflect in your bank account or payment statement after approval.
7. Contact Us for Returns & Support
To initiate a return, report shipping damage, or check the status of a refund, reach out to our customer care team:
- Business Legal Name: Rameshwaram Marble
- Emails: info@rmarbles.com | rameshwarammarble@gmail.com
- Phone / WhatsApp Support: +91 9799268422
- Location: Udaipur, Rajasthan, India