Privacy Policy

Privacy Policy

Effective Date: 29-09-2026

Last Updated: 29-09-2026

Rameshwaram Marble operates the website rmarbles.com. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our handcrafted marble products, or make a purchase.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Identification Information

  • Contact Details: Name, email address, phone number, and billing/shipping address.
  • Order & Inquiry Information: Details regarding the marble handicrafts, custom sculptures, stone inlay work, or architectural items you order or inquire about.
  • Custom Project Specifications: Architectural drawings, dimensions, design preferences, and special carving instructions provided for custom orders.

B. Payment & Transaction Data

  • Payment details processed through secure third-party payment gateways (e.g., credit/debit card details, UPI, net banking, or wire transfer receipts).
  • Note: We do not directly store your credit card or sensitive banking information on our servers.

C. Technical & Usage Data

  • IP address, browser type, operating system, device information, pages viewed, time spent on pages, and referral sources collected via log files and analytics.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Fulfilling Orders & Deliveries: Processing transactions, preparing custom marble handicrafts, arranging freight/courier shipping, and sending order tracking information.
  • Customer Support: Responding to inquiries, providing price quotes, sharing stone care instructions, and addressing service requests.
  • Customization Services: Communicating design modifications, artisan updates, and approval photos during the manufacturing/carving process.
  • Website Improvement: Analyzing usage trends to enhance website performance, user experience, and product catalogs.
  • Marketing Communications: Sending updates on new marble collections, seasonal discounts, or promotional offers (only if you have opted in).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted partners solely to operate our business and fulfill your requests:

  • Logistics & Freight Partners: Transport agencies, international freight forwarders, and courier services required to deliver heavy stone items or small handicrafts to your location.
  • Payment Processors: Secure payment gateways that process financial transactions on our behalf.
  • IT & Hosting Service Providers: Technical providers maintaining our website hosting, database, and email services.
  • Legal Compliance: When required by law, subpoena, or government regulations to protect our legal rights or prevent fraud.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

  • Essential Cookies: Necessary for the fundamental operation of our online store and shopping cart.
  • Analytics Cookies: Help us understand visitor behavior, popular handicraft categories, and traffic sources using tools like Google Analytics.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that disabling cookies may affect website functionality.

5. Data Security

Marble handicrafts often involve high-value transactions and custom work. We employ robust technical and organizational security measures—including SSL encryption, secure servers, and restricted internal data access—to protect your personal information against unauthorized access, loss, or misuse.

6. International Data Transfers & Shipping

Because our marble products are exported and shipped globally, your personal data (such as shipping address and customs declaration info) may be transferred across international borders to fulfill international customs clearance and delivery requirements.

7. Your Rights & Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Access & Correction: Request a copy of the personal information we hold about you or request corrections.
  • Deletion: Request the erasure of your personal data, subject to legal and transaction record-keeping requirements.
  • Opt-Out: Unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link or contacting us directly.

8. Third-Party Links

Our Site may contain links to third-party websites, payment portals, or social media platforms. We are not responsible for the privacy practices or content of these external sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. Updates will be posted on this page with an updated “Effective Date.”